200 repetitive questions — every single day
Support teams spend 80% of time on queries that never change.
AI Integration Agency · Lagos, Nigeria
We Build AI That
Works for African
Businesses
BisanaLabs helps Nigerian fintechs, logistics companies, and healthcare providers automate customer operations — using AI built for the African context, in the languages your customers speak.
Trusted by forward-thinking Nigerian businesses · Built in Lagos
Routing DecisionLive
- Intent:
- failed_transfer
- Escalated:
- true
- Route:
- Transaction Support Team
- Ticket:
- PNX-58291 created
Resolved in 1.8s · No human touched this ticket
The Problem
Your team is drowning in work AI can handle
Fraud investigations done manually
Hours wasted on reviews AI completes in seconds.
Global tools don't understand Nigeria
No Pidgin support. No WhatsApp-native. No local context. Just generic bots.
What We Build
AI solutions that fit how your business works
Every system is trained on your documents, speaks your customers' language, and connects to WhatsApp Business.
AI Customer Support
A WhatsApp-native AI agent trained on your FAQ documents. Handles queries 24/7, detects urgency, escalates to the right human team automatically, and creates support tickets with reference numbers.
From $500Learn more about AI Customer Support
Document Intelligence
Upload your policies, contracts, and handbooks. Your staff and customers can ask any question and get an instant, accurate answer drawn from your actual documents.
Full AI Integration
Custom AI pipelines connected to your existing CRM, payment systems, and WhatsApp Business account. From KYC automation to fraud detection and transaction reconciliation.
From $2,000Learn more about Full AI Integration
Not sure which one fits? Book a free demo and we'll scope it with you in 30 minutes.
Who We Serve
Built for the businesses that drive Nigeria
Fintech & MFBs
KYC, fraud, customer support
Logistics
Tracking, dispatch, complaint automation
Healthcare
Appointments, patient FAQ, insurance
Education
Admissions, student support, fees
Real Estate
Lead qualification, document review
E-commerce
Returns, orders, customer service
The Process
From conversation to working AI in weeks — not months
- 1
Free Discovery Call
30 minutes. We learn your business, your customers, and the problem you most need solved.
- 2
We Build & Train
We train the AI on your documents, configure the escalation logic, and connect your WhatsApp Business account.
- 3
You Review & Approve
Live demo with your team. You see everything before it goes live. Full adjustments included.
- 4
Go Live
Your AI system launches. Staff training included. 30-day post-launch support guaranteed.
What We've Built
See BisanaLabs in action
Demo Project
Nexa — AI Customer Support Agent for PayNexa Fintech
A WhatsApp-ready AI support agent trained on PayNexa's FAQ documents. Handles failed transfers, PIN resets, balance queries, and KYC issues. Detects fraud and escalation triggers automatically. Routes to the correct human team and creates support tickets in real time.
- LangChain
- Groq (Llama 3.3)
- HuggingFace
- Streamlit
- Python
- FastAPI
- 80%
- queries handled without human
- <3s
- response time
- 6
- specialist teams auto-routed
N
Nexa · PayNexa Support
Online · replies instantly
I sent ₦45,000 two hours ago and it never arrived. My account was debited.
I'm sorry about that. I can see a failed transfer of ₦45,000 flagged on your account. Debits like this reverse automatically, but I'm escalating it now so you don't have to wait.
How long will that take?
Ticket PNX-58291 is open with our Transaction Support Team. Expected resolution: under 24 hours. You will get a WhatsApp update the moment it clears.
Nexa is routing to Transaction Support…
Who We Are
Built in Lagos. Built for Africa.
BisanaLabs is an AI integration company based in Lagos, Nigeria. Our name is not decoration — it is the standard we build to: with honesty about what technology can actually do, and the wisdom to know what African businesses actually need.
We are not a foreign company repackaging Western tools for Africa. We are African builders who understand the market, speak the language, and know what it means to build under real African conditions.
- Building
- Since 2025
- Headquarters
- Lagos, Nigeria
- Focused on
- West Africa
The name
Bisana
“Wisdom”
Knowing which problems are worth solving with AI — and being straight with you about the ones that are not.
Ready to see what AI can do for your business?
Book a free 30-minute demo. No commitment. No jargon. Just a live AI system built for your industry.
Or message us on WhatsApp